Shipping Policy

Estimated delivery timeframes are offered to give customers a general idea of when their purchases may arrive, but these timeframes should be viewed as approximate rather than guaranteed. In typical conditions, most orders reach their destination within approximately ten to twenty business days after payment has been successfully confirmed. Business days generally include weekdays and Saturdays, while Sundays, recognized public holidays, and days impacted by extraordinary events are excluded from this calculation. Shipping involves coordination among warehouses, logistics providers, and transportation carriers, which means that certain elements of the process fall outside direct operational control. External factors such as severe weather conditions, natural disasters, customs inspections, transportation interruptions, and other unexpected disruptions may influence overall transit times. While every reasonable effort is made to prepare and dispatch orders promptly, delays can occasionally occur once shipments are in the hands of third-party carriers.

After payment authorization is completed, each order enters a processing phase. During this period, order details are verified, inventory is allocated, and shipping documentation is prepared. Once processing has begun, modifications to the delivery address, recipient information, or contact details are generally not possible. For this reason, customers are strongly encouraged to review all entries carefully before finalizing their purchase. Even small inaccuracies, such as an incorrect postal code, omitted apartment number, or incomplete street name, can cause complications. These issues may result in delayed delivery, rerouting of the parcel, or temporary holding of the shipment while the carrier seeks clarification.

Periods of increased demand may also affect shipping speed. During promotional campaigns, seasonal sales, or major holiday shopping periods, a higher volume of orders flows through fulfillment centers and carrier networks. This surge can extend both processing and transit durations. Environmental and regional conditions may further contribute to slower delivery. Heavy rainfall, snowstorms, flooding, high winds, or extreme temperatures can disrupt transportation routes and, in certain situations, lead carriers to pause operations temporarily until conditions improve.

Occasionally, a product may become unavailable after an order is placed but before shipment occurs. This situation can arise due to sudden inventory fluctuations or supply chain constraints. When this happens, notification is provided promptly. The unavailable item may be removed from the order and refunded, while any remaining products are shipped without unnecessary delay. This method helps prevent one out-of-stock item from postponing the delivery of the entire purchase.

Some purchases may qualify for complimentary shipping based on promotional terms. Even when shipping fees are waived, deliveries remain subject to carrier policies and procedures. If a delivery attempt is unsuccessful because the recipient is not available, access to the delivery location is restricted, or carrier requirements are unmet, the parcel may be returned. In such instances, the order is typically canceled and the original payment method is refunded in accordance with standard processing timelines. Monitoring tracking updates and ensuring availability during the estimated delivery window can reduce the likelihood of missed deliveries.

Once a shipment leaves the fulfillment facility, tracking information is issued so customers can follow its journey. Tracking updates may reflect various stages, including dispatch, transit between distribution centers, customs clearance for international orders, and final delivery. It is common for tracking updates to pause temporarily while a package is in transit between hubs. Reviewing tracking details regularly is the most effective way to stay informed about shipment progress and identify potential delays.

There are certain circumstances in which an order may not proceed to shipment. Examples include product unavailability prior to processing, unsupported delivery regions, service limitations in the destination area, or unsuccessful payment verification. In such cases, customers are notified as soon as possible and provided with appropriate options, such as a refund or alternative arrangements.

If a shipment arrives with an incorrect item, contacting customer support promptly allows for efficient resolution. Assistance with returns and refunds is available when applicable. Returns based on size preference may be accepted, although replacement items typically require a new purchase. In situations where delivery takes longer than anticipated, checking tracking information is recommended as a first step, with further support available if needed. Clear communication and dependable service remain priorities, even when unexpected challenges affect delivery timelines.